Friday, July 27, 2007

HP’s technical incompetence


In their posts, Amit, followed by Alok reenergized my recent wound. Actually, they have talked about HP’s technical competence – how HP had blown down its own, running data center just to show that their mission critical applications did not affected a bit. But this news made me sick. Real sick because HP had shown total technical Incompetence on me.

OK, let me tell you in detail.

I had needed a Laptop once again (My old Compaq 33 Mhz, Pentium 386, 250 MB HDD, 8 MB RAM, Win95 had died two years ago giving uninterrupted, faithful service to about eight years) so I collected information, specifications, referred laptop shoot outs, starred endlessly at comparison charts, build my own laptop about a dozen times at Dell’s site and then finally settled for Compaq Presario V3225AU. This machine looks advanced enough and less taxing to my pocket. Digit – July07 had already declared this machine as best buy in its category.

Let us see some of the main specifications of Compaq Presario V3225AU: –

Processor – AMD Turion64 MK-36 2.0Ghz

OS – Windows Vista Home Basic

Chipset, Memory --- Blah blah…., but they were the best in their category.

Telling you only two main specification has a reason – I just want to tell you where HP wounded me and had shown me its utter technical incompetence.

As you had seen above, this laptop contains an advanced 64 bit AMD Turion mobile processor. To get most out of it, you MUST install 64 bit OS and applications on this laptop. But I got first jolt after purchasing it – it was supplied with 32 bit Windows Vista Home Basic! I had never imagined this kind of technical backwardness from HP!

The outer cover shows you the picture of a castle, but inside it is only hut!

I got more jolts later. The laptop contains no genuine installation media – instead, instruction manual told me that user must first create his own backup of installation and OS through Recovery Manager Program. I tried thrice but failed.

Further, my life goes all hell again – Compaq online registration dialogue box comes pop out every ten minute or so even after registering successfully at least five times. I finally got rid it by deleting its executable file that needs your time and patient to hunt down it.

So, don’t you think - HP had blown me off to show its Technical Incompetence? I am feeling cheated. Really cheated. What do you say?

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